Bets BD Privacy Policy – Your data is completely secure

Bets BD (betsbd.best) places the highest importance on the privacy of every member's personal information. This Privacy Policy explains what data Bets BD collects, why it is collected, and where and for how long it is retained. It is written to establish a clear and transparent understanding between you and Bets BD.

This policy applies to the Bets BD website, mobile app, email communications, and all related services. By using the platform or creating an account, you are considered to have agreed to this policy.

Bets BD only collects information that is genuinely necessary to provide our services, ensure security, and meet legal obligations. Collecting data beyond what is needed goes against our policy.

Personal Identification Information:

• Full name, date of birth, nationality
• Mobile number & email address
• Address (up to district and division level)
• National ID (NID) or passport number (for verification purposes)

Financial Information:

• Mobile banking number (bKash / Nagad / Rocket) — for payment verification only
• Deposit & Withdrawal History
• Betting activity records

Technical Data:

• IP address and device information
• Browser type & operating system
• Activity logs and session duration on the platform
• Cookies & Session Data

Bets BD collects information in several ways. You have the right to know about each of these methods.

• Information Provided Directly: Information you provide directly during registration, the verification process, payment transactions, and when contacting support.
• Automatically Collected: While you use the platform, technical information is automatically recorded via cookies, server logs, and similar technologies.
• From third parties: Limited data may be received from payment processors (bKash, Nagad, Rocket), identity verification agencies, and fraud prevention services.

Bets BD uses your information for specific, legitimate purposes only. Your data is never used for anything beyond that.

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals and to verify transactions.
• Customer Support: To address your questions or issues and to maintain a history of support interactions.
• Legal Obligation: Anti-money laundering (AML), fraud detection, and regulatory reporting.
• Platform Improvement: Analytics data is used to improve service quality, fix bugs, and develop new features.
• Relevant Communications: To keep you informed about bonuses, promotions, and important updates (you can opt out of this at any time).

Bets BD does not sell your personal information to any third party. Data sharing occurs only in limited and specific circumstances.

• Payment Processors: Only the data necessary to complete transactions is shared with payment processors such as bKash, Nagad, and Rocket.
• Identity Verification Services: As part of the KYC (Know Your Customer) process, identity information may be verified with registered third-party providers.
• Legal Authorities: Disclosure of information is required when mandated by a court order, government directive, or a lawful demand from a regulatory authority.
• Fraud Prevention: Limited data may be shared with industry-standard services to help detect fraudulent activity.

Bets BD retains data only for as long as necessary. Information that is no longer needed is deleted on a regular basis.

• Active account data: Full data is retained for the duration of the account's active period.
• Closed Account Data: After account closure, data is retained for up to 5 years due to legal obligations.
• Financial Transaction Records: Retained for up to 7 years in accordance with anti-money laundering regulations.
• Support Contact: Retained for up to 3 years to maintain and improve customer service quality.
• Technical Logs: Retained for up to 12 months for security monitoring purposes.

Bets BD uses cookies and similar technologies to improve platform performance and personalize your experience.

Cookies can be managed through your browser settings; however, disabling essential cookies may affect the platform's functionality.

You have the following rights regarding your data on Bets BD. Any request can be submitted to support via email and will be responded to within 30 days.

• Right to Access: You can find out exactly what information Bets BD holds about you.
• Right to correct your information: If any of your information is incorrect, you can request a correction.
• Right to Erasure: You may request deletion of any data not subject to legal retention requirements.
• Right to Restrict Processing: You can request that your data no longer be used for a specific purpose.
• Right to Data Portability: You can receive your data in a readable format.
• Right to opt out of marketing communications: You can opt out of promotional emails or notifications at any time.

Bets BD uses industry-leading security measures to protect your information. Our security team monitors the system around the clock, 24 hours a day.

• All data transfers are secured through SSL 256-bit encryption.
• Payment information is never stored on Bets BD's servers — all transactions are handled through a PCI DSS certified processor.
• Two-factor verification (2FA) is available to enable on your account.
• Our automated fraud detection system instantly flags any unusual transactions.
• Regular third-party security audits are conducted on an ongoing basis.

That said, no transmission of data over the internet is entirely risk-free. Bets BD takes every measure to ensure maximum security, and in the event of a data breach, affected members will be notified within 72 hours.

Bets BD may update this Privacy Policy when necessary. For any significant changes, members will be notified in advance by email or through an in-platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. The date of the most recent update will always be visible at the top of the page.

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will respond within 30 days.

• Email: support@betsbd.best
• Live Chat: Available 24/7 within the platform
• In the subject line, write: "Privacy Request"